[ REVIEW ] dear, Klairs Supple Preparation Facial Toner & Rich Moist Soothing Serum and Mask

Hi Sunshines, Wishtrend reached out to me towards the end of January and asked if I would review a few products for them. Considering that I haven’t tried that many Korean beauty products and that I’m skincare obsessed, I of course, said yes.

During that time, my skin was very dry, sensitive and irritated; and I was in process of switching up my entire skincare routine to fit its needs. So when they reached out, I mentioned my skin condition and what I was looking for in a product to help stabilise my skin to its normal state (typically dry, but neither sensitive nor irritated). They recommended me the Klairs Supple Preparation Facial Toner and Rich Moist Soothing Serum as these products focus on hydration and soothing sensitivity.

After over 7 weeks of testing, I feel that I’m ready to give you my thoughts on them. But first, as always, a bit about the brand. Since this is a slightly longer post, you can click any of the titles below, to take you to that specific section. 


»  History and Brand Information, Product Overview

»  dear, Klairs - Supple Preparation Facial Toner Review

»  dear, Klairs - Rich Moist Soothing Serum Review

»  dear, Klairs - Rich Moist Soothing Sheet Mask Quick Review




[ This post is sponsored – I received the products in exchange for a review. This post contains affiliate links – I receive a small commission from prices marked with an asterisk (*).

Just like any of my content, I will always provide my honest thoughts and opinions. I stand by transparent and informational content. I will never provide nor accept sponsored content unless I am guaranteed to freely test and speak of the products. Should I find cheaper alternatives than my affiliate links, I will provide them as well ( shipping prices typically not considered ). I always give both pros and cons to any product I review. Please feel free to message me, should you have any concerns. ]



Wishtrend, a Korean cosmetic distribution company, was founded in 2009 by Ryan Soungho Park who has a background in Business and Marketing. He tested and curated the products for Wishtrend on his sensitive skin, it was then that he fell in love with Klairs for their effective yet simple products for sensitive skin. As they like to call it “Simple, but enough”.

Wishtrend acquired Klairs in 2012, now known as “Dear, Klairs”. A name change to make the branding more personal, “dear” in reference to a letter to “Klairs”, referring to Klair, a fictional women with sensitive skin.


Dear, Klairs Company Philosophy

-       Only using the best ingredients  [ no harsh ingredients ]

-       Cruelty – Free [ no animal testing ]

-       Affordable pricing [ High Quality, Reasonable Prices ]


Dear, Klairs currently have 21 products under their brand. All products are eco – friendly and cruelty free; and contain no chemicals, alcohol, parabens, and artificial colours or perfumes that may irritate skin.


supple preparation facial toner


180 ml / 6.08 fl oz – 

US$ 21.99 on Wishtrend*
GB£ 20.05 on Amazon
HK$ 135, currently discounted HK$ 115 on Wishh!


The non-irritating toner rejuvenates and restores hydration for tired skin.

Faster absorption, enhanced hydration. Balance pH level. Calming formula. Non-irritation

[ Expiration Date Once Opened: 12M / Shelf Life: 3 years] 



Rich Moist Soothing Serum



80 ml / 2.07 fl oz –

US$ 22.99 on Wishtrend* / US$22 on Sokoglam 
GB£ 20.97 on Amazon
HK$ 212, currently discounted HK$ 179 on Wishh!


The Rich Moist Soothing Serum is a magical skin care serum that makes your skin softer and replenished with moisture. Keep your skin radiant and glowing throughout the day.

[ Expiration Date Once Opened: 12M / Shelf Life: 3 years] 



Supple Preparation Facial Toner Review

"The Supple Preparation Facial Toner is formulated with a base of various botanical extracts to balance the skin's pH level and provide nourishment to the skin. It contains various ingredients such as Lipidure and Beta-Glucan which provide deep hydration and help prepare the skin absorb following products better and boost their effectiveness" 



180 ml / 6.08 fl oz – US$ 21.99 on Wishtrend* / GB£ 20.05 on Amazon* / HK$ 135, currently discounted HK$ 115 on Wishh!

Klairs Supple Preparation Facial Toner is definitely not the cheapest on the market, but neither is it overly expensive. I would consider the pricing to be like Avene / La Roche Posay pricing, above drugstore and below high end; which to me is the sweet spot. I will neither automatically question the quality of ingredients; nor would I think that the majority of what I’m paying for is the marketing and packaging.

I’ve been using the product just shy of 8 weeks, twice a day, and I’m only half way through. At this rate, I will only have to replenish it every 3 to 4 months, averaging at about US$ 6 per month. 



The toner comes in a dark brown solid plastic bottle with a screw on cap and a dropper style dispenser. By shaking the bottle, the product is easily dispensed; however you can’t noticeably see how much is left. I know that many people have an issue with this and am glad to see their newly launched unscented version is in a clear one. I do have to say, I’m guessing that the darker packaging can be due to the essential oils in the formula to filter out UV light.

Personally, I don’t find it a deal breaker nor a problematic issue, as I base the amount left on weight; something that I have gotten used to, after testing many beauty products that come in opaque airless pump packaging (while that is also not a deal breaker, it is problematic).

The bottle and labels feel nice, smooth and well made. I like the branding on the labels, it gives me apothecary vibes. However, I’m not a fan of the overall design, something that is very minor and personal. When it comes to design and branding, I’m very minimalistic and prefer sleek packaging – think Nars, Chanel, Tom Ford or Aesop packaging.





This toner is slightly thicker than most on the market, I would consider it a clear watery gel type that absorbs right into the skin when patted. It has a botanical scent, which is not too overpowering personally, so I don’t mind it. Note, I’m not as sensitive to scents, however do not like overly fragranced products.


Key Ingredients

»  Beta Glucan
A sugar derived from yeast or oats that function as a skin soothing, anti-inflammatory agent with some antioxidant properties.

»  Lipidure
An aqueous polymer ingredient trademarked by NOF that shows signs to prevent rough skin and has better water absorption capabilities than hyaluronic acid even when rinsed based on NOFs company report.

»  Copper Tripeptide-1
Naturally occurring in the body. With many knowing that Copper Tripeptide-1 (Copper and bonds of amino acids) can be used as an anti-aging ingredient, it is also known for its antioxidant and anti-inflammation properties and can act as a collagen stimulant that improves the scarring, texture and firmness of the skin.




»  Sodium Hyaluronate
The sodium salt of Hyaluronic Acid, which has smaller molecules making it more effective to penetrate into the skin than Hyaluronic Acid.

»  Centella Asiatica Extract
Also known as Gotu Kola, a perennial plant, that is native in Asia and is rich in antioxidants like amino acids. It is shown that this ingredient stimulates collagen, improves moisture levels in the skin, and has soothing properties.

»  Phyto Oligo*
A moisturising, soothing and anti-inflammatory blend derived from Althaea Rosea (Hollyhock) Root Extract and Aloe Barbadensis (Aloe) Leaf Extract.

»  Essentials Oils
This version of the toner contains several essentials oils. As you might know, the unscented version of this toner was recently launched with the following ingredients omitted. The rest of the ingredient list remain exactly the same.

Lavandula Angustifolia (Lavender) Oil, Eucalyptus Globulus Leaf Oil, Pelargonium Graveolens Flower Oil, Citrus Limon (Lemon) Peel Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Cananga Odorata Flower Oil


Ingredient List

Water, Butylene Glycol, Dimethyl Sulfone, Betaine, Caprylic/Capric Triglyceride, Natto Gum, Sodium Hyaluronate, Disodium EDTA, Centella Asiatica Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Polyquaternium-51, Chlorphenesin, Tocopheryl Acetate, Carbomer, Panthenol, Arginine, Luffa Cylindrica Fruit/Leaf/Stem Extract, Beta-Glucan, Althaea Rosea Flower Extract, Aloe Barbadensis Leaf Extract, Hydroxyethylcellulose, Portulaca Oleracea Extract, Lysine HCL, Proline, Sodium Ascorbyl Phosphate, Acetyl Methionine, Theanine, Lavandula Angustifolia (Lavender) Oil, Eucalyptus Globulus Leaf Oil, Pelargonium Graveolens Flower Oil, Citrus Limon (Lemon) Peel Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Cananga Odorata Flower Oil, Copper Tripeptide-1 



As my skin was very dry, irritated and flaky in the beginning, for the first few weeks I applied several layers using the 7 Skin Method (I recently discovered this method and wanted to put it to the test). I noticed that I did use a lot of the product with this method. However, as weeks went on, I started needing and using less and less and after about 3 to 4 weeks in, I only applied 1 layer of 1 to 2 bottle shakes, which was enough to keep my skin hydrated.

Because of its thicker texture, I typically apply it directly into the palm of my hands, gently spread it over my entire face and neck area and pat it in.

If I don’t wear any makeup throughout the day or use this as my morning cleanse, I will saturate a cotton pad and wipe the dirt from my face with it.

Upon direct application my skin feels hydrated and prepped for my other skincare layers. After a week, I noticed a significant change in skin’s moisture level and over the weeks I feel that my skin has become more supple and doesn’t need as much product to hydrate.

Could it be because the climate in HK is slowly but surely changing? Absolutely, but I was recently in Korea where it was still extremely cold and typically my skin reacts instantly to the weather. In cold climates, my skin will become so extremely dry that I can feel it flaking, cracking and become very sensitive within a day of being outside. This time around, my skin continued to feel hydrated and supple throughout the trip. 



Those wanting a toner to hydrate and prep for layering other products. Suitable for all skin types, especially sensitive and dry.

Even if you have oily skin, I feel like this would be a great toner to hydrate. However, I do know that many prefer ones without oils and that strip and cleanse the skin a bit more. If you do have oily skin, I’d recommend to try a sample first as this is not a typical  "astringent-type" toner.





-     Eco-friendly, no animal testing, no alcohol, parabens, chemicals and artificial fragrances

-     Improved hydration, soothing

-     Great for layering




-     Contains Essential Oils (store away from direct sunlight or store in fridge, as sunlight can oxidise the oils and cause skin irritation)  

-     Not great as a “cleansing” toner, typically what oilier skin types will look for

-     Not available in many retail stores worldwide (an issue if you prefer shopping in person like me)




»   Final Thoughts

Toners were booming in the 70’s to help remove the fatty acids and final debris from your skin after cleansing, because there were many alkaline cleanser. Since then, cleansers have evolved to avoid this, and I’ve found that astringent type toners that contain ingredients like witch hazel or drying alcohols not to be beneficial for my skin type.

Toners are usually the first thing to go in my skincare routine because these type of toners are too drying. I mentioned a long time ago that I was on the hunt for a toner that worked for my skin type, hence I was on and off them, but now I have finally found the one that does what I want it to; provides a solid, hydrated base for layering my other skincare that is non-drying.



Rich Moist Soothing Serum Review

"A gentle, aqueous serum, made with a concentrated formula of a rich blend of organic complexes. This moist serum is easily absorbed into the skin and immediately makes the skin feel softer and replenished. With patented ingredient Phyto-Oligo*, it has been specially formulated to nourish and moisturise skin"


80 ml / 2.07 fl oz – US$ 22.99 on Wishtrend* / US$22 on Sokoglam / GB£ 20.97 on Amazon* / HK$ 212, currently discounted HK$ 179 on Wishh!

While not as cheap as The Ordinary serum prices, I think this serum is affordable. I tend to associate good serums with the high price it comes with; and this definitely falls below the average. 

Similarly to the toner, I applied this serum both day and night, everyday just shy of 8 weeks. I typically apply 1 to 1 ½ pumps in the evenings and ½ to 1 pump in the morning depending on how my skin is feeling. I have slightly more than 1/3 of the product left, so one bottle should last me about 3 months; averaging about US$ 7 - 8 per month. 




The Rich Moist Soothing Serum comes in a clear solid plastic bottle with a white pump. I have had no problems with the pump and find this type of packaging easy and mess free to work with. I haven’t gotten to the end yet, which is usually where most problems arise from pump packaging and not being able to pump out the little amount of product left. The pump itself can be screwed off, should such problems occur. The branding and my feelings toward it is similar to the toner. There are essentials oils in this formula, so if you do have or will buy this product, make sure to store it away from direct sunlight. 






A rich, yet lightweight, watery gel like texture, that needs a couple of minutes to be fully absorbed into the skin. The serum has a fresh scent that is not over powering.



Key Ingredients

The main ingredients that dear, Klairs promotes in this serum are the same as the toner. So looking at the ingredients in more detail, I’ve noticed that the basis of this formula is similar to the toner, i.e. the first few ingredients and the essential oil blend. So let’s take a closer, but very brief, look at a few other ingredients.


»  Vegatable Extracts Blend

»  Apium Graveolens (Celery) Extract
Benefits include antioxidant properties that can help with free radical damage - Low hazard

»  Brassica Oleracea Capitata (Cabbage) Leaf Extract
Skin Conditioning Agent, containing vitamins and minerals to condition - Low hazard

»  Brassica Oleracea Italica (Broccoli) Extract
Skin Conditioning Agent, Contains fatty acids for a glowy complexion - Low Hazard

»  Brassica Rapa (Turnip) Leaf Extract
Skin Conditioning Agent, vitamin A and C rich, prevents free radical damage, Low Hazard

»  Daucus Carota Sativa (Carrot) Root Extract
Emollient and Skin Conditioning Agent, penetrates deep into skin to soften - Low Hazard

»  Oryza Sativa (Rice) Bran Extract
Skin Conditioning and Protectant Agent, contains vitamin E and prevents drying - Low hazard

»  Solanum Lycopersicum (Tomato) Fruit/Leaf/Stem Extract
Skin Conditioning Agent, with antioxidants that prevents free radical damage and promotes cellular turnover - Low hazard



»  Chlorphenesin

An anti-fungal and anti-bacterial preservative chemical that preserves pH changes, formula breakdown, color and odor changes. The FDA reports this ingredient as safe when used below 0.3% and will not cause irritation. When used above this percentage, it has the potential to lead to dermatitis.


»  Fruit Extracts Blend

»  Illicium Verum(Anise) Fruit Extract
Skin conditioning agent, rich in tannin, known to fight free radical damage - Low hazard

»  Citrus Paradisi (Grapefruit) Fruit Extract
Skin Conditioning Agent, can fight free radical damage, high in antioxidant -  Low hazard

»  Nelumbium Speciosum (Sacred Lotus) Flower Extract
Skin Conditioning Agent, promotes cellular turnover - Low hazard

»  Paeonia Suffruticosa (Moutan Peony) Root Extract
Skin Protectant, anti-oxidant effects that can help to treat inflammation - Low Hazard

»  Scutellaria Baicalensis (Baikal Scullcap)Root Extract
Skin Conditioning Agent, anti-oxidant and skin soothing ingredient that attracts water - Low Hazard




Ingredient List

Water, Sodium Hyaluronate, Butylene Glycol, Dimethyl Sulfone, Betaine, Natto Gum, Propanediol, Polyquaternium-51, Disodium EDTA, Centella Asiatica Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Carbomer, Arginine, PEG-60 Hydrogenated Castor Oil, Lysine HCL, Proline, Sodium Ascorbyl Phosphate, Acetyl Methionine, Theanine, Chlorphenesin, Tocopheryl Acetate, Illicium Verum(Anise) Fruit Extract, Citrus Paradisi(Grapefruit) Fruit Extract, Nelumbium Speciosum Flower Extract, Paeonia Suffruticosa Root Extract, Scutellaria Baicalensis Root Extract, Panthenol, Luffa Cylindrica Fruit/Leaf/Stem Extract, Beta-Glucan, Althaea Rosea Flower Extract, Aloe Barbadensis Leaf Extract, Lavandula Angustifolia (Lavender) Oil, Eucalyptus Globulus Leaf Oil, Pelargonium Graveolens Flower Oil, Citrus Limon (Lemon) Peel Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Cananga Odorata Flower Oil, Portulaca Oleracea Extract, Apium Graveolens (Celery) Extract, Brassica Oleracea Capitata (Cabbage) Leaf Extract, Brassica Oleracea Italica (Broccoli) Extract, Brassica Rapa (Turnip) Leaf Extract, Daucus Carota Sativa (Carrot) Root Extract, Oryza Sativa (Rice) Bran Extract, Solanum Lycopersicum (Tomato) Fruit/Leaf/Stem Extract

Sources and Further Reading Material

EWG’s Skin Deep - Chlorphenesin
Paula’s Choice - Chlorphenesin
Ingredient Watch List: Chlorphenesin, The Synthetic Preservative That Can Cause Dermatitis And Infant Respiratory Distress

Illicium Verum
Star Anise is a Star when it comes to fragrance….but it is much more than Fragrance…
EWG’s Skin Deep - Illicium Verum (Anise)

Citrus Paradisi (Grapefruit) Fruit Extract
6 Grapefruit Seed Extract Benefits You Won’t Believe
EWG’s Skin Deep - Citrus Paradisi (Grapefruit) Fruit Extract

Nelumbium Speciosum (Sacred Lotus) Flower Extract
Lotus For Skin, The Purifying And Rejuvenating Fragrant Flower
EWG’s Skin Deep - Nelumbium Speciosum (Sacred Lotus) Flower Extract

Paeonia Suffruticosa (Moutan Peony) Root Extract
Peony Skincare Benefits
EWG’s Skin Deep - Paeonia Suffruticosa (Moutan Peony) Root Extract

Scutellaria Baicalensis (Baikal Skullcap)Root Extract
Skullcap Extract in Skin Care
EWG’s Skin Deep - Scutellaria Baicalensis (Baikal Skullcap)Root Extract

Apium Graveolens (Celery) Extract
A Review of the Antioxidant Activity of Celery (Apium graveolens L)
EWG’s Skin Deep - Apium Graveolens (Celery) Extract

Brassica Oleracea Capitata (Cabbage) Leaf Extract
Plant Based Ingredient List
EWG’s Skin Deep - Brassica Oleracea Capitata (Cabbage) Leaf Extract

Brassica Oleracea Italica (Broccoli) Extract
Broccoli Seed Oil Calms, Protects, And Keeps Your Skin Looking Young
EWG’s Skin Deep - Brassica Oleracea Italica (Broccoli) Extract Extract

Brassica Rapa (Turnip) Leaf Extract
The Antioxidant Potential Of Brassica Rapa L. On Glutathione Peroxidase, Superoxide Dismutase Enzymes And Total Antioxidant Status
EWG’s Skin Deep - Brassica Rapa (Turnip) Leaf Extract

Daucus Carota Sativa (Carrot) Root Extract
Carrot Health Benefits and Cosmetic Uses
EWG’s Skin Deep - Daucus Carota Sativa (Carrot) Root Extract

Oryza Sativa (Rice) Bran Extract
Oryza Sativa (Rice) Bran Extract
EWG’s Skin Deep - Oryza Sativa (Rice) Bran Extract

Solanum Lycopersicum (Tomato) Fruit/Leaf/Stem Extract
Incredible health benefits of solanum lycopersicum: A point of view
EWG’s Skin Deep - Solanum Lycopersicum (Tomato) Fruit/Leaf/Stem Extract




Like any skincare serum, I like to warm up the product between my hands, gently spread it across my face and pat it in. The serum feels very cooling; and obviously the more you apply, the more you can feel it. It needs a minute or two to fully absorb in which it feels tacky. When you massage a lot it into your face, you can feel the serum almost creating this soapy texture. Once fully absorbed, that tackiness will completely go away and I will go in with my other products.

This product was a life saviour in areas that felt very irritated and sensitised because of my dryness in the winter, typically around my mouth area. In the evenings I would apply an extra layer and really massage and focus the serum in this area and it truly helped to not only cool and soothe that area but also hydrate from within. Over time, while still being in the colder weeks, my skin did not feel irritated or sensitive.  

I do find it to be very rich yet lightweight, so I apply less in the morning and I will likely omit this serum completely from my morning routine once summer hits. I will continue to use this in the evenings because of its cooling effects that can be very beneficial for hot summer days. The serum does not affect makeup application and doesn't feel greasy, just make sure that all the skincare products have fully sunk into the skin.

Lastly, can you find a more hydrating serum on the market? Yes, but not only for a more premium price, but also without it’s soothing properties. This serum stands out to me, because it has helped with irritation and sensitivity.




Those looking for a soothing serum to aid with irritation, sensitivity and dryness; and like (and have the time) to layer their skincare products. Suitable for all skin types, especially for very dry and sensitive.

For those with oilier skin types, I think this would do well in the evenings as it is not greasy when absorbed.






-     Tacky when applied, needs to be fully absorbed

-     Not the most hydrating serum on the market

-     Contains Essential Oils (store away from direct sunlight or store in fridge, as sunlight can oxidise the oils and cause skin irritation) 

-     Not available in many retail stores worldwide (an issue if you prefer shopping in person like me)


-     Very soothing, improves hydration over time

-     Cooling, lightweight and non-greasy

-     Eco-friendly, no animal testing

-     No alcohol, parabens, chemicals and artificial fragrances



»   Final THOUGHTS


As mentioned, I truly enjoy what this serum has done for my skin, it’s potent but lightweight. It gives me enough hydration and managed to regulate my skin’s sensitivity and irritation.  I personally wouldn’t need a more hydrating serum because I do like to layer products and this has done the job well in combination with my other skincare. 



[Quick Review: Rich Moist Soothing Sheet Mask]

"Dear, Klairs Rich Moist Soothing Sheet Mask is a concentrated moisturizing mask containing a rich blend of nutrients and plant extracts and specially formulated to control oil and pH level with 100% cotton sheet without irritation. It contains the half bottle of moisturizing essence for skin soothing"


I wanted to add in this quick product as well since we’re talking about dear, Klairs. I bought a few of these sheet masks a few days ago, but personally wouldn’t repurchase it. For some reason I expected a much more potent version of the serum; but now looking at it, it does actually say it contains the moisturising essence not serum.

I’m typically not a fan of sheet masks (probably not a popular opinion). I prefer regular masks or bio cellulose masks and do them as a skin SOS treatment. I did not find this to give me that instant pick me up that I look for. However, this mask doesn’t leave the skin tacky, like the serum; and you can apply your regular skincare routine after, no need to wash it off. If you have oily skin or want a milder version of this serum, then opt for the mask.


»   To conclude


As you can probably already tell, I absolutely love both the toner and serum as these have worked wonders. Despite that these were gifted to me, I will continue to repurchase these items when they are finished. The mask on the other hand I can leave out, it is not what I personally look for.


Dear, Klairs as a brand has definitely peaked my interest, I love what they stand for and that the products are effective. I haven’t really got sucked into the Korean beauty world but  they’ve opened up my eyes to this beauty market, something that I will be exploring a lot more of this year.




I know many reading have already tried their products, so here are my questions to you; what are your favourite products from them, what do you want me to put to the test and if you’ve tried these, did you get similar results?